We aim to dispatch orders promptly and present shipping information clearly at every stage.
Order processing
Orders are typically processed within 1 to 2 working days unless otherwise stated on the product page or during checkout.
Dispatch
Once an order has been processed, it will be dispatched using the delivery method selected at checkout where available.
Delivery times
Delivery estimates are provided as guidance only and are not guaranteed. Delays may occasionally occur due to courier issues, weather, operational factors, or circumstances outside our control.
Shipping address
Customers are responsible for ensuring that the delivery address entered at checkout is accurate and complete. We cannot accept responsibility for delays or losses resulting from incorrect delivery information.
Receipt of goods
Please inspect your order promptly on arrival. If there is any issue with damage, missing items, or an incorrect delivery, contact us as soon as possible with your order number and a brief description of the problem.
Storage on arrival
Customers are responsible for reviewing product information and placing items into appropriate storage conditions without delay after delivery.
Failed delivery or return to sender
If an order is returned to us due to failed delivery, refusal, or incorrect address details, additional shipping charges may apply before the order can be resent.
Questions
If you have any shipping or delivery queries, please contact us before ordering.